Model, quantity, package options and accessories should match the quote or online order.
Payment safety
Pay only after package and shipping details make sense
Payment details should match the confirmed product package, shipping country and buyer contact information before dispatch.
Request SupportEmail, country, shipping address and contact method are reviewed for order communication.
Standard packages can use the online checkout path when available.
Configured systems, bulk orders and special shipping requests can be handled by quote first.
Support process
What happens next
If you are unsure which product to buy, request a quote before payment instead of guessing.
- Confirm system fit
- Review package and shipping
- Complete online order or quote
- Receive dispatch confirmation
After-sales process
Support starts with clear evidence
Photos, short videos and order details help us solve product or setup issues faster.
- Send issue photo or video
- Confirm order and model
- Diagnose setup and operation
- Send replacement parts if needed
Company operator
Dongguan Xuanying Sports Technology Co., Ltd.B03-B07, East Plaza, Humen Dexing Garden Pedestrian StreetNo. 64 Taisha Road, Zexu CommunityHumen Town, Dongguan, Guangdong 523899, ChinaStore operating company
For payment, shipping and warranty records, 01timer.com is operated by the following registered company.
Need product, shipping or payment confirmation?
Send country, sport, timing distance, number of timing gates, LED display requirement, quantity and deadline. We will reply with practical next steps.
Send a Quote Request