Coverage is valid for one year from the original purchase date and applies only to the original purchaser.
Warranty policy
One-year warranty protection for your timing equipment
All products sold through 01TIMER.COM include a one-year limited warranty from the original purchase date for covered faults that occur under normal use.
Start a Warranty ClaimManufacturing defects, material defects and electrical failures that occur during normal use may be covered.
If a covered defect is confirmed during the warranty period, we will repair the product without a repair charge.
If the product cannot be repaired, we may replace it with a new or refurbished unit of the same or an equivalent model.
Support process
What happens next
Do not send a product back before receiving return instructions from our support team.
- Email your order number and issue description
- Send relevant photos or video
- Allow our team to assess coverage
- Follow the confirmed repair or replacement instructions
Policy details
What the warranty covers
The warranty covers eligible defects or failures that occur under normal operating conditions during the one-year warranty period.
Covered issues
- Manufacturing defects
- Material defects
- Electrical failures during normal use
Not covered
- Improper use or handling
- Accidents, drops or physical damage
- Unauthorized repair or modification
- Exposure to excessive heat, water, moisture or other extreme conditions
- Normal wear and tear
How to claim
Contact our after-sales team before returning the product
Email support@01timer.com with your order number, a detailed description of the issue, and relevant photos or video. Our team will assess the issue and confirm whether it is covered.
- Submit the claimSend the order number, problem description, photos and video when available.
- AssessmentWe review the evidence, may verify setup and determine warranty eligibility.
- Repair or replacementIf approved, we provide instructions for repair, return shipping or replacement.
The customer is responsible for the cost of sending the product to us for warranty service.
We will cover the cost of shipping the repaired or replacement product back to the customer.
The warranty is non-transferable and applies only to the original purchaser. Statutory consumer rights remain unaffected where required by applicable law.
Company operator
Dongguan Xuanying Sports Technology Co., Ltd.B03-B07, East Plaza, Humen Dexing Garden Pedestrian StreetNo. 64 Taisha Road, Zexu CommunityHumen Town, Dongguan, Guangdong 523899, ChinaStore operating company
For payment, shipping and warranty records, 01timer.com is operated by the following registered company.
Need to make a warranty claim?
Keep your order record and send a clear description, photos or video so we can assess the issue efficiently.
Email the After-Sales Team