Returns and Return Requests
Contact us before sending timing equipment back so the order, product model, package condition and return route can be confirmed.
Return request
Before returning any timing system, contact us with your order details, product model, photos and reason for return
- Do not ship products back before receiving return instructions
- Returned items should include original accessories and safe packaging
- Custom configured, used or damaged items may need separate handling
Product condition
Wireless timing systems include sensors, host units, tripods, displays and cables, so return checks must confirm all items are present and protected
- Keep product boxes and foam when possible
- Include all supplied cables, chargers and stands
- Protect laser sensors and display screens during shipment
Wrong product or shipping damage
If a package arrives damaged or does not match the confirmed order, take photos of the outer carton, labels and product contents before use
- Contact us quickly after delivery
- Keep packaging for carrier review
- Send clear photos and short video if possible
Start a return
Use Contact or Request Quote and include the product model, order details and country