Technical Support

Set up your timing system with less guesswork

Find manuals, FAQ and model videos before testing. Use the support path to confirm operation, sensor alignment, timing distance and LED display needs.

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Support Options

Choose the right help path

Start with the setup document, check the common failure points, then send model and test details if you need a technical answer.

01

Manuals for setup and operation

Check standard model instructions, package contents, basic wiring, timing modes and first-test setup notes.

02

FAQ for choosing and troubleshooting

Review quick checks for power, sensor alignment, timing distance, mode selection, gate count and LED display needs.

03

Contact support with setup details

Send model, order details, sport, distance, issue photos, videos or project requirements so we can answer faster.

Contact Support

YouTube

Setup videos by model

Search a model such as S-400, B-01, S-001 or LED Display to show the matching setup videos before field testing.

Search modelYouTube channel

S-400 System settings video thumbnail

S-400 System settings

S-400 Mode 1 start finish video thumbnail

S-400 Mode 1 start finish

S-400 Mode 2 shuttle run video thumbnail

S-400 Mode 2 shuttle run

S-400 Mode 3 multi-lane video thumbnail

S-400 Mode 3 multi-lane

S-400 Additional setup video video thumbnail

S-400 Additional setup video

B-01 Mode 1 start to finish timing video thumbnail

B-01 Mode 1 start to finish timing

B-01 Mode 2 single-person multi-lap timing video thumbnail

B-01 Mode 2 single-person multi-lap timing

B-01 B-01 setting method video thumbnail

B-01 B-01 setting method

B-02 Mode 1 gunshot start timing video thumbnail

B-02 Mode 1 gunshot start timing

B-02 Mode 2 single or multi-lap timing video thumbnail

B-02 Mode 2 single or multi-lap timing

B-02 B-02 setting method video thumbnail

B-02 B-02 setting method

S-007 Hardware introduction video thumbnail

S-007 Hardware introduction

S-007 Mode 1 interval timing video thumbnail

S-007 Mode 1 interval timing

S-007 Mode 2 segment timing video thumbnail

S-007 Mode 2 segment timing

S-007 Mode 3 multi-track timing video thumbnail

S-007 Mode 3 multi-track timing

S-007 S-007 setting method video thumbnail

S-007 S-007 setting method

LED Display LED display product video video thumbnail

LED Display LED display product video

LED Display LED display setup demo video thumbnail

LED Display LED display setup demo

S-004 S-004 segment timing demo video thumbnail

S-004 S-004 segment timing demo

S-009 S-009 sprint timing demo video thumbnail

S-009 S-009 sprint timing demo

S-005 S-005 multi-lap timing demo video thumbnail

S-005 S-005 multi-lap timing demo

CS-003 CS-003 product video video thumbnail

CS-003 CS-003 product video

S-002 S-002 shuttle run timing demo video thumbnail

S-002 S-002 shuttle run timing demo

S-003 S-003 dual track timing demo video thumbnail

S-003 S-003 dual track timing demo

S-001 S-001 single person timing demo video thumbnail

S-001 S-001 single person timing demo